Terms & Conditions, Shipping Policy

These General Terms and Conditions (GTC) are valid for all services offered by NinoVino.ch GmbH (called "NinoVino.ch" in the following). By using the services of NinoVino, you accept the following conditions without change and in full.

1. Guarantee

1.  NinoVino.ch GmbH is committed to delivering quality wine. Customer satisfaction is our priority and our goal is to provide our clients with an outstanding service.
2. If you are not satisfied with the delivered products, please contact us.
3. We reserve the right to cancel any orders for any reason. Naturally, if your order is cancelled we will contact you immediately to explain why and refund any money you have paid us for that order.
4. Products & prices offered by us are displayed on our website(s) in 'real time'. This is to say that any product may be withdrawn from offer without notice and any price may change at any time.

2. Refund Policy

1. If you don’t like a wine we’ve supplied or it’s been broken or damaged in transit, please let us know.
2. Broken wine bottles are a tragedy. We are ‘happy’ to replace broken bottles If you contact us within 3 business days after the wines were delivered.
3. If you don’t like a wine you ordered, we will refund you if the first bottle is still 75% full. If you ordered multiple bottles of the same wine, do not open another one.
4. If a wine is corked and you ordered multiple bottles, you can open another one without losing your right to a refund. As part of our quality control (which includes the corking), we may demand that you send back the corked wine at our expense.

3. Pricing

1. No VAT (MWSt) will be added.

4. Shipping

1. Delivery is free of charge for orders worth 150 CHF or more.
2. The delivery fee varies depending on the number of bottles that you buy and the delivery provider and option you choose. These may change at any time. 
3. We try our best to prepare parcels daily from Monday to Friday, however, we cannot guarantee it. 

Swiss Post - Domestic Shipping 

<2 Kg	Delivery Time	Price (CHF)
PostPac Economy (2 Days)	2 D	7
PostPac Priority (1 Day)	1 D	9
<10 Kg
PostPac Economy (2 Days)	2 D	9.7
PostPac Priority (1 Day)	1 D	10.7
<30 Kg
PostPac Economy (2 Days)	2 D	20.5
PostPac Priority (1 Day)	1 D	23

  

1. If an ordered product is not available at the time of delivery, NinoVino.ch will not invoice this product nor send it to the customer subsequently.
2. We only accept customers over the age of 18. By buying from NinoVino.ch, the client declares that he or she is 18 years old or above. 

6. NinoVino.ch order confirmation

1. All orders are subject to confirmation by NinoVino.ch. 
2. The contract comes into force with the placing of the order by the client and its electronic confirmation by NinoVino.ch GmbH. The customer can amend or cancel the order only as long as it has not yet been processed.

7. Payment

1. Payment methods
2. The customer may choose between payment via credit card, PostFinance E-Finance or Debit Card. 

8. Delivery area

1. Delivery is generally restricted to the territory of Switzerland and Liechtenstein. All orders confirmed by NinoVino.ch will be delivered to the delivery address given by the customer.
2. If you live outside of Switzerland & Liechtenstein, contact us. Maybe we can find an individual solution for you.

As an example, the following fees will apply to international shipping to Austria, France, Germany, Italy, and the Netherlands. 

Please note that there is a strong chance of Customs charges and duty being applied to your order upon arrival in the destination country.

Rate Name                                            Condition                Price

Int. Shipping economy	0.5kg–2kg	CHF 34.00
Int. Shipping economy	2.1kg–5kg	CHF 42.00
Int. Shipping economy	5.1kg–10kg	CHF 46.00
Int. Shipping economy	10.1kg–15kg	CHF 51.00
Int. Shipping economy	15.1kg–20kg	CHF 56.00
Int. Shipping economy	20.1kg–25kg	CHF 61.00
Int. Shipping economy	25.1kg–30kg	CHF 66.00

9. Limitation of liability for internal content

1. The content of our website has been compiled with meticulous care and to the best of our knowledge. However, we cannot assume any liability for the up-to-dateness, completeness or accuracy of the pages.
2. NinoVino.ch is liable for our own content on these pages in accordance with general laws. However, we are not under obligation to monitor external information provided or stored on our website. Once we have become aware of a specific infringement of the law, we will immediately remove the content in question. Any liability concerning this matter can only be assumed from the point in time at which the infringement becomes known to us.

10. Limitation of liability for external links

1. Our website contains links to the websites of third parties („external links“). As the content of these websites is not under our control, we cannot assume any liability for such external content. In all cases, the provider of information of the linked websites is liable for the content and accuracy of the information provided. At the point in time when the links were placed, no infringements of the law were recognizable to us.

11. Copyright

1. The content and works published on this website are governed by the copyright laws of Switzerland. Any duplication, processing, distribution or any form of utilization beyond the scope of copyright law shall require the prior written consent of the author or authors in question.

12. Severability 

1.  In the event that a court of competent jurisdiction finds any term or clause in this Agreement to be invalid, unenforceable, or illegal, the same will not have an impact on other terms or clauses in the Agreement or the entire Agreement. If any provisions are no longer applicable and loopholes have to be filled, the economic interests of the parties involved shall be considered in such a way as to restore the intended purpose of the Terms & Conditions.

13. Data Protection

1.  We store your data indefinitely & analyze it. By providing us with your contact information, you allow us to contact or inform you by email, phone and other means. You can revoke this at any time. We do not sell or share your information with 3rd parties without your expressed consent.
   Your data is securely stored and transmitted (both before and after using our website). However, we cannot assume liability for security vulnerabilities and resulting breaches in 3rd party software. 

14. Legal venue

1. Any disputes arising shall be settled by courts in Baden to the extent permissible by Swiss law. Applicable law is only Swiss law.

 

Last update:17.05.2021